We at Fieldera pay close attention to protecting the personal data of our clients and undertake to ensure that their privacy rights are not violated in any way. We want you to know your rights and choices. On this page, Fieldera sets out how we collect, use, maintain and disclose your data, including information that you provide to us through our website fieldera.ai and its mobile version as well.
Fieldera and its subsidiaries may further be referred to as "we", "company", "us", "Fieldera". Our custom-designed products, services and expertise — as "services".
Who we are
Fieldera is an AI-powered field service management platform that provides a wide range of technology solutions to field operations teams and businesses worldwide. This site is our marketing tool, and any information processed through the website is used to achieve particular marketing and business goals.
Why do we collect information about you?
We gather your personal data in full compliance with the GDPR and other data privacy legislation acts and utilize it solely for the purposes of operating more efficiently and providing the best possible client-oriented services. We can analyze and use your personal data for various marketing purposes: to find out what products you are interested in or looking for at the moment, while improving our services by delivering extra features and content.
Generally, we use the personal data we collect from you for the following reasons:
- To respond to the requests that you send through the "Get in Touch" form on the website
- To personalize and customize content and information that we send to our clients and partners
- To monitor the trends, usage and multiple activities related to our services
- To build a fruitful mutual business collaboration between you and Fieldera
- To promote our products and services by sending you relevant marketing content when we have your permission
- To understand how our site works and how it is used in order to enhance its features and improve your user experience
- To ensure strict accordance with applicable legal requirements and this Privacy Policy
- To conduct various marketing analyses in order to understand our audiences and improve our operations
- To help us effectively troubleshoot any issues you might experience with our products and services
Please note: except for specific data required by law, your decision to provide any information to us is voluntary. We will never use your personal data to send you advertising and promotional messages from third parties.
What kind of information do we gather?
We collect and utilize only your basic personal data when you use our site. You may be asked for, as appropriate, the following types of personal data:
- Your first name and last name
- Your email address
- Your phone number
- Information about the company you work at
- Your job title or role
- Information about your location at country and city level
- Information on how you use our site, such as whether you filled out the contact form
- Information about your device and browser: IP address, operating system, device type, browser type
- Other personal data that you share with us in the "Get in Touch" form
How do we collect your personal data?
We can either gather information directly (through contact forms) or utilize various tracking technologies such as analytics providers. Foremost, we collect your personal data from the following sources:
- The "Get in Touch" form located on the site
- Email or open sources if you contacted us directly
- During business calls or meetings
Disclosure of your personal data
We do not sell or rent our users' data to others. However, we may share your personal data with our trusted partners, as well as with service providers who perform services on our behalf in case you have given us your permission. Fieldera will only disclose personal information to perform the marketing goals mentioned above and will take all required steps to safeguard your personal data.
Data retention time
We store your personal data for as long as we need it to perform marketing analyses or as long as we run a mutual business collaboration with you. We will delete or anonymize such data when it is no longer needed, or there is no legal basis to process it.
Your user rights
All users are treated equally in compliance with the current Privacy Policy and have the following rights:
- The right to request information on how your personal data is collected, processed and utilized
- The right to request access to the data that we acquire
- The right to request the erasure of your information
- The right to withdraw consent to the processing of marketing data at any time
- The right to object to our operations related to your personal information
- The right to restrict the processing of your personal data
- The right to data portability
- The right to rectification of inaccurate or outdated personal information
- The right to appeal to the supervisory authority if you believe the processing of your personal data violates the GDPR
Children's Privacy
Fieldera does not gather information from individuals under the age of 16. We request that you must be a legally recognized adult to use the Fieldera site. If you find that a child has provided us with information, please contact us immediately and we will delete such information from our records.
Data security
We have empowered our website with robust security measures to safeguard personal information from unauthorized access, theft, misuse, alteration or disclosure. Even though we apply all the best possible security precautions, you should understand that no website or data transfer is completely invulnerable. You provide us with your personal data at your own risk.
Cookies policy
We use cookies and other tracking technologies on our website to allow for a smoother user experience and site navigation. Cookies enable us to analyze trends, administer our site, monitor your activity and traffic patterns, as well as track the pages that you find most helpful. Most web browsers accept cookies by default, but this option can be disabled via your browser's settings.
Amendments to this Privacy Policy
Fieldera reserves the right to change, edit and update this Privacy Policy from time to time. When we do, we will revise the updated date. We recommend you periodically check this page for any possible updates to stay informed about how we are protecting your data.
Contact information
Do you have any questions about this Privacy Policy? We are eager to answer your questions and provide you with more info on how we handle your data. Please don't hesitate to reach out to us at hello@fieldera.ai.